Courier Fraud

Courier fraud is becoming more prevalent and sophisticated. Usually the elderly are targeted. Scammers will telephone a potential victim purporting to be from their bank, from the police or other enforcement authority. They then dupe the person in to revealing their PIN and handing over their debit or credit card.

What you should know

  • A scammer may call you claiming to be from your bank or the police, saying a fraudulent payment has been spotted on your card and this needs resolving, or that someone has been arrested using your details and cards.
  • You may be asked ring back using the phone number on the back of your card. This further convinces you that the call is genuine. However, the scammer keeps the line open at their end so, when you make the call to your bank, you are unknowingly connected straight back to them.
  • They will ask for your pin number or sometimes ask you to key it in to your phone’s handset. You should never give your pin to anyone in anyway.
  • The scammer then sends a courier or taxi to pick up your card and pin. As the scammer has your pin, they can then spend your money.
  • There are many variations to this scam:
    • You may be contacted and told there is a corrupt member of staff within your bank and the police need your help to identify them.
    • You may be asked to withdraw a large sum of cash with the purpose of the being marked by the police or bank to be placed in to the banking system. They say this will help them identify the corrupt person. On handing the cash over it is taken by the scammers.
    • You may be asked to purchase a high value item such as watch to try and identify counterfeit goods. You may then be told to hand the high value item to a courier or taxi driver for transfer to the police. The item is then passed on to the scammers.
    • The latest variation to the courier fraud is where you may be informed that your bank account has been taken over and you need to transfer all the funds in to a ‘safe account’ set up by the caller. This account is operated by the scammers who then steal the funds.


Your bank or the police will never ask for your pin, your bank card or to withdraw money


Never share your pin with anyone, the only times you should use your pin is at a cash machine or when you use a shop’s chip and pin machine


Never hand your bank card or goods you have purchased as a result of a phone call to anyone who comes to your front door


If you think you have been the victim of this call, call the police on 612 612